You've probably had a moment like this. I was in a meeting with a senior leader, and as I was presenting I looked over towards him and was met with this blank, impassive stare. It felt like he was just counting the seconds until it was his turn to speak. He wasn't listening, he was just hearing, and I left not only feeling unheard but also disheartened & disrespected. But haven't we all been that distracted listener? Perhaps texting someone else during an important chat? Today we discuss the value of empathetic listening.
https://www.linkedin.com/pulse/empathetic-listening-feeling-beyond-hearing-mike-peditto/