If You Want To Be An Empathic Listener, Stop Using This Word

• If you want to be a truly empathic listener, get rid of any phrases from your lexicon that begin with “I.” This includes “I find,” “I do,” “I like to,” and “I always.”

Listening with empathy is a critical skill for anyone who wants to succeed at work. Salespeople with great listening skills sell more. Physicians with great listening skills face fewer malpractice lawsuits and have better patient outcomes. Leaders with great listening skills have more inspired and engaged employees.

https://www.forbes.com/sites/markmurphy/2017/07/09/if-you-want-to-be-an-empathic-listener-stop-using-this-word/?sh=4e6555052df1